HRESULT 0x80098031 (WINBIO_E_CRED_PROV_NO

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Description:

the biometric credential provider could not find the requested stored credential.

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WINBIO_E_CRED_PROV_DISABLED	WINBIO_E_DISABLED

WINBIO_E_CRED_PROV_NO_CREDENTIAL

WINBIO_E_CRED_PROV_NO_CREDENTIAL indicates a credential lookup failure in the biometric sign-in path. It is distinct from a bad biometric sample: the provider cannot locate the requested stored credential, so repeatedly scanning the same finger does not create the missing credential state.

Verify identity and credential state

Call WinBioGetCredentialState for the same WINBIO_IDENTITY and credential type when that API is available to the component.
Confirm that enrollment and credential provisioning completed for the account that is actually being authenticated.
Do not assume that a biometric template in an application-specific private database is a Windows logon credential.

The system sensor pool is used for Windows authentication scenarios and associates user identities with biometric templates, while private pools can use application-managed GUID identities and databases. When this error appears, log the identity type, pool, and credential operation. Re-enrollment may be relevant only after confirming that the expected Windows credential is genuinely absent.

WinBioGetCredentialState · Sensor pools

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