NTSTATUS 0xC0000383 (STATUS_SMARTCARD_NO

Status / error code:		Category:

Constant name:
Source:		Operating System:
Description: No usable smart-card credential was available from the expected reader or virtual card.

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STATUS_SMARTCARD_CARD_NOT_AUTHENTICATED	STATUS_SMARTCARD_NO_KEY_CONTAINER

STATUS_SMARTCARD_NO_CARD

Presence is only the first layer

STATUS_SMARTCARD_NO_CARD means the authentication stack did not have a usable smart card available at the point it needed one. This can be as simple as an empty reader, but it can also involve a disconnected reader, a stopped smart-card service, a failed driver/provider, a virtual smart-card issue, session redirection, or an application selecting a different reader than the user expects.

The status does not prove a certificate problem because the card may never have been reached. Start by proving hardware and PC/SC availability, then move through card/provider enumeration, certificate visibility and domain logon requirements. Treating it as a domain password issue sends the investigation in the wrong direction.

Layered checks

Confirm that the intended physical or virtual card is present and that the reader appears correctly to the operating system.
Check smart-card service and reader/provider diagnostics before changing certificate or Active Directory settings.
Verify which reader and certificate provider the sign-in UI selected, especially on systems with multiple readers or remote sessions.
Once the card is visible, validate certificate eligibility and the Kerberos/PKINIT path separately.

References

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