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STATUS_CLOUD_FILE_PROVIDER_NOT_RUNNING
The registered cloud-file provider is unavailable
STATUS_CLOUD_FILE_PROVIDER_NOT_RUNNING means Windows reached a cloud placeholder or sync-root operation that requires the registered provider, but that provider is not available to service the request. The status is about provider availability for the selected sync root, not about cloud storage products in general.
What to capture
- Record the failing path, Cloud Files operation, sync-root identity, provider registration, and user/session in which the request occurred.
- Check whether the provider process or service is running and whether it is registered and connected for that exact sync root.
- Correlate provider startup, crash, sign-in, update, and registration events with the first failing operation. A later shell dialog can hide the event that actually made the provider unavailable.
Recovery
Restore the intended provider and its sync-root connection, then repeat the original operation. Reinstalling the provider, disabling Files On-Demand, resetting an account, or changing placeholder state should be considered only when evidence points to those specific conditions; they are not universal fixes for this NTSTATUS value.
If the provider is running but the path belongs to a different or unregistered root, diagnose that path/registration problem separately rather than treating it as provider downtime.
Official references
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