HRESULT 0xC00D2731 (NS_E_DRM_UNABLE_TO_CREATE_INDI

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Description:

A problem has occurred in the Digital Rights Management component. Contact Microsoft product support.%0.

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NS_E_DRM_UNABLE_TO_CREATE_LICENSE_OBJECT	NS_E_DRM_UNABLE_TO_CREATE_ENCRYPT_OBJECT

NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT

What this HRESULT isolates

The symbolic result NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT narrows 0xC00D2731 to Windows Media DRM client API contract and object lifecycle, in a unable to create indi object incident. In practical terms, the DRM runtime cannot create the individualization object required for this operation; the producing layer is the application-facing layer that initializes DRM support, validates parameters and properties, creates specialized objects, and delivers asynchronous status to the caller, for this unable to create indi object result.

For NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT, the built-in message summarizes the user-visible outcome, while the symbolic phrase “unable to create indi object” preserves the exact WMDRM boundary for diagnosis. For this code, the proof step is to record the factory/interface call, runtime and stub-library versions, outer object state and first inner HRESULT, when reproducing unable to create indi object.

Diagnostic inputs that separate the causes

Capture the first NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT occurrence before automatic retry, player teardown, store repair or license reacquisition changes the state, for the unable to create indi object boundary. The smallest useful record contains:

Code-specific proof: record the factory/interface call, runtime and stub-library versions, outer object state and first inner HRESULT, during unable to create indi object diagnosis.
Protected identity: SDK/runtime version and linked DRM stub library, in a unable to create indi object incident.
Operation state: property name, type, size and initialization order, for this unable to create indi object result.
Persistence or transport: operation state, callback sequence and cancellation owner, when reproducing unable to create indi object.
Security context: first inner HRESULT before an application replaces it with a generic error, within the unable to create indi object workflow.
Correlation point: exact interface method and object type being created, in the unable to create indi object path.

For the “unable to create indi object” investigation, use KIDs, license IDs, hashes, certificate thumbprints, sizes and timestamps where possible. While diagnosing NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT, do not place content keys, complete license blobs, passwords, cookies or decrypted media in ordinary logs, while tracing unable to create indi object.

How to prove the condition

Start from 0xC00D2731 and map it to the first WMDRM object that returned it, for the unable to create indi object boundary.
For NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT, separate content/header evidence, license evidence, machine/device evidence and service/network evidence around “unable to create indi object”.
Before retrying NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT, check whether another “unable to create indi object” operation was active or whether the previous result may have committed partially.
For NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT, record the factory/interface call, runtime and stub-library versions, outer object state and first inner HRESULT, during unable to create indi object diagnosis.
Apply the smallest supported fix: correct component/version or initialization state and create a fresh individualization object; avoid resetting unrelated protected state, in a unable to create indi object incident.

What a supported fix should change

The supported response to NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT is narrow: correct component/version or initialization state and create a fresh individualization object, for this unable to create indi object result. After correcting NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT, reopen or recreate the object that owned “unable to create indi object” so cached state from the failed generation is not mistaken for the repair result.

Representative case: The application reaches the individualization stage but object construction fails before any content or server work begins, when reproducing unable to create indi object.

Do not merge these HRESULTs

Result	Different boundary
`NS_E_DRM_UNABLE_TO_CREATE_LICENSE_OBJECT`	The DRM runtime cannot create the license-management object required for this operation, during unable to create indi object diagnosis.
`NS_E_DRM_PARAMETERS_MISMATCHED`	Related DRM parameters describe different content, license, operation or object state, in a unable to create indi object incident.
`NS_E_DRM_UNABLE_TO_CREATE_PROPERTIES_OBJECT`	The DRM runtime cannot create the property-access object required for this operation, for this unable to create indi object result.

Several values can accompany the “unable to create indi object” condition in one incident. Order the NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT event chain by timestamp and prefer the first code produced at the lowest specific boundary over a later player-level summary, when reproducing unable to create indi object.

How to know the fix is real

A valid regression for NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT has two fixtures: one that deliberately produces “the DRM runtime cannot create the individualization object required for this operation” and one that applies the targeted correction, within the unable to create indi object workflow. For NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT, compare callback order, selected license/KID, final rights decision and persistence state; disappearance of the “unable to create indi object” dialog alone is not proof.

What the missing object would have owned

In the NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT path, the individualization object normally runs the consented security-component update and reports its asynchronous progress, in the unable to create indi object path. Object creation fails before that responsibility can be transferred to a live interface, so later player or server messages are secondary, while tracing unable to create indi object.

For this object specifically, preserve the existing security-component version, update generation and completion status, for the unable to create indi object boundary. A successful fix should create a new individualization object and then complete its first real operation, not merely make the factory call return a different generic error, during unable to create indi object diagnosis.

Technical references

DRM client interfaces — official Windows Media DRM context for NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT.
DRM client programming guide — API and state rules relevant to this NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT boundary.
Obtaining the required DRM library — platform documentation used to distinguish NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT from adjacent results.
Windows Media DRM error codes — official Windows Media DRM context for NS_E_DRM_UNABLE_TO_CREATE_INDI_OBJECT.

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