What does HRESULT 0xC0370102 (ERROR_VMCOMPUTE_HYPERV_NOT_INSTALLED) mean?

 
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ERROR_VMCOMPUTE_HYPERV_NOT_INSTALLED

The requested compute-system type depends on the Windows hypervisor stack

ERROR_VMCOMPUTE_HYPERV_NOT_INSTALLED is returned when HCS needs Hyper-V facilities but the required Windows feature or active hypervisor is unavailable. Hardware virtualization support alone is insufficient: firmware settings, optional Windows components and the boot configuration must result in a running Microsoft hypervisor.

This commonly matters for Hyper-V-isolated Windows containers and virtual-machine compute systems. Process-isolated containers have a different execution model, so the same host can sometimes run one isolation type while rejecting another.

Evidence and corrective action

  • Verify that the required Hyper-V components are installed for the host edition and role being used.
  • Confirm virtualization is enabled in firmware and that the hypervisor was launched during the current boot.
  • Record the requested compute-system type and container isolation mode from the HCS configuration JSON.
  • Check for conflicts with another virtualization stack or boot option that prevents the Microsoft hypervisor from starting.
  • Restart after feature or firmware changes; merely restarting the container service cannot activate a missing hypervisor.

References


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