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STORE_ERROR_UNLICENSED_USER
The current user lacks the required Store entitlement
STORE_ERROR_UNLICENSED_USER is user-specific: another account or device context may hold a valid license, but the active user does not. This distinction matters on shared PCs and during account switching.
Diagnosis
- Identify the Store account used for entitlement checks.
- Confirm the license belongs to the expected tenant or consumer account.
- Refresh after sign-in changes instead of reusing cached results.
- Check whether the product permits device-wide or only user-scoped use.
Handling
Offer account correction or purchase restoration. Do not expose another user's entitlement details, and do not treat a user-scope failure as proof that the package installation itself is invalid.
Shared-device behavior
Switching Windows or Store accounts can change entitlement without reinstalling the package. Refresh user-scoped license state on sign-in changes and avoid carrying a previous user's positive result into a new session.
User experience
Explain which account context must own the license without revealing another account's identity. Offer sign-in correction, family or organizational assignment guidance where applicable, and purchase restoration.
References
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