What does BSOD 311 (WIN32K_HANDLE_MANAGER) mean?

 
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WIN32K_HANDLE_MANAGER

The WIN32K_HANDLE_MANAGER bug check has a value of 0x00000137. This indicates that the win32k/ntuser handle manager has detected a fatal error.

Important

This topic is for programmers. If you are a customer who has received a blue screen error code while using your computer, see Troubleshoot blue screen errors.

WIN32K_HANDLE_MANAGER Parameters

Parameter Description
1 Reserved
2 Address of the object (If available)
3 Reserved
4 Reserved

Under some circumstances, additional parameters not listed here may be returned.

Dump evidence for WIN32K_HANDLE_MANAGER

For WIN32K_HANDLE_MANAGER, preserve the complete dump, the four bug-check parameters, the exact Windows build, loaded-module list, and the event timeline immediately before the stop. AllStat summarizes the condition as “WIN32K_HANDLE_MANAGER”; that sentence identifies the failure class, while the parameters and stack determine which object, driver, processor, or subsystem instance was involved.

Analysis order for WIN32K_HANDLE_MANAGER

  • Run WinDbg !analyze -v, then inspect the documented meaning of each WIN32K_HANDLE_MANAGER parameter instead of relying only on the probably-caused-by line.
  • Find the earliest abnormal event: driver update, firmware change, device reset, storage error, verifier report, resource exhaustion, or application hang connected with win32k / handle / manager.
  • For WIN32K_HANDLE_MANAGER, keep third-party filter, security, storage, graphics, and virtualization drivers in the module inventory; removing evidence before dump analysis can obscure the responsible path.

Do not repeatedly reboot a machine affected by WIN32K_HANDLE_MANAGER before collecting the dump and event logs. For WIN32K_HANDLE_MANAGER, recovery actions should follow the component identified by the stack and parameters, not merely the symbolic stop-code name.


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