What does Windows error code 4310 (ERROR_INVALID_CLEANER) mean?

 
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ERROR_RESOURCE_DISABLED ERROR_UNABLE_TO_CLEAN

ERROR_INVALID_CLEANER

RSM cannot use this media as a drive cleaner

Cleaning cartridges have a distinct role and are normally associated with a reserved cleaner slot. Passing an ordinary data cartridge, a stale physical-media GUID or a cleaner not recognized in the target library causes validation to fail before cleaning starts. This differs from a spent cleaner, which is recognized correctly but has exhausted its permitted cleaning count.

Inventory the library and verify the media type and cleaner designation of the cartridge. If a new cleaner was inserted, use the cleaner-specific injection workflow and reserve a cleaner slot. Do not relabel data media in the RSM database merely to satisfy the request; the library and drive must also support the physical cleaner type.

What to inspect

  • Resolve the GUID as physical media and inspect its media type.
  • Confirm the cartridge occupies the reserved cleaner slot.
  • Verify compatibility with the drive type requiring cleaning.

References


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