What does Windows error code 4352 (ERROR_REMOTE_STORAGE_MEDIA_ERROR) mean?

ERROR_REMOTE_STORAGE_MEDIA_ERROR

The remote storage service encountered a media error.

ERROR_REMOTE_STORAGE_MEDIA_ERROR is Win32 error 4352 (0x1100) and belongs to Remote Storage media access.

Where the result appears

• Recall from tape or other managed media.
• Migration or verification of archived files.
• Legacy hierarchical storage library operations.
• Restore testing against a Remote Storage backup.

Likely causes

• the required medium is unreadable, damaged, absent, or in the wrong slot.
• the changer, drive, or transport reported an I/O error.
• media metadata does not match the requested migrated file.
• cleaning, positioning, or mount operations failed.

Troubleshooting steps

• Record media barcode or identifier, library, drive, and slot.
• Record requested file and migration record.
• Record device sense data and storage event logs.
• Record mount, positioning, and cleaning history.
• Record whether another copy of the archived data exists.

What to verify

Verify whether the required medium is unreadable, damaged, absent, or in the wrong slot. Check media barcode or identifier, library, drive, and slot together with requested file and migration record.

Handling, retry, and recovery

Stop repeated reads that may worsen media damage, preserve device diagnostics, try a healthy drive or verified replica, and recover the affected files before resuming normal migration.

Difference from nearby codes

It is narrower than ERROR_REMOTE_STORAGE_NOT_ACTIVE: the service is participating, but its backing medium failed.

Practical example

The service mounts the expected tape but receives persistent read errors at the archived object.

References

• Microsoft: System Error Codes (4000–5999) — reference for error 4352.
• Microsoft: Offline Files — reference for error 4352.
• Microsoft: File attributes — reference for error 4352.