What does HRESULT 0x80246019 (WU_E_DM_UNAUTHORIZED_MSA_USER) mean?

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Description:

The Microsoft account associated with the user was denied authorization to download update content.

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WU_E_DM_UNAUTHORIZED_DOMAIN_USER	WU_E_DM_FALLINGBACKTOBITS

WU_E_DM_UNAUTHORIZED_MSA_USER

WU_E_DM_UNAUTHORIZED_MSA_USER indicates that the update content service rejected the Microsoft account context supplied for the download. The result is about authorization, not a generic failure to connect.

How to investigate

Confirm that the intended account is signed in and eligible for the update or content service being used.
Check whether the request crosses a proxy or gateway that requires a different authentication flow.
Preserve the related Windows Update event and service-side evidence before changing local caches.

Microsoft: Windows Update error reference

Microsoft: Windows Update log files

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