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SL_REMAPPING_SP_PUB_API_BAD_GET_INFO_QUERY
0xC004D012 is represented by SL_REMAPPING_SP_PUB_API_BAD_GET_INFO_QUERY. In Software Protection Platform public API validation the specific outcome is that the public API rejected the requested information query. The phrase Software Protection API bad get info query narrows the first diagnostic record to query identifier, expected output type and buffer contract.
Why this HRESULT is specific
The public layer validates its objects before protected licensing state is changed. Capture the exact function, parameters and resource lifetime so the result is not hidden by a higher-level activation message.
The decisive question is whether the recorded evidence supports the reported condition that the public API rejected the requested information query. Keep evidence tied to the failing operation.
Controlled troubleshooting sequence
- Locate the exact object: Use the primary record to identify the transaction or licensed object that actually returned this result.
- Preserve the first decision: Record the earliest event stating that the public API rejected the requested information query, together with the code, UTC time, and the same identity fields.
- Change one prerequisite: Use a documented query for the object type and validate output sizing; do not combine this with a store reset, key replacement, account removal, package reinstall, or unrelated repair.
- Repeat the user operation: Re-run the original operation and require that the minimal valid call succeeds, the negative control still returns a specific error, and all handles are released; if another HRESULT appears, diagnose it as a new boundary.
Evidence that can change the diagnosis
- Primary record: query identifier, expected output type and buffer contract.
- Object correlation: keep the product, account, package, device, key, or API identity associated with query identifier, expected output type and buffer contract beside the first timestamped result.
- Neighboring-state control: use a controlled comparison that tests whether a bad query differs from valid information that is absent for a product; this separates the named condition from a nearby status.
- Before/after result: retain the outcome before and after the corrective action “use a documented query for the object type and validate output sizing”; keep the same identifiers until the minimal valid call succeeds, the negative control still returns a specific error, and all handles are released.
How to distinguish nearby failures
The key comparison is this: A bad query differs from valid information that is absent for a product. A valid Software Protection API bad get info query test keeps query identifier, expected output type and buffer contract attached to the same object and varies one supported prerequisite.
Evidence-preserving cautions
While investigating this result, do not replace licensing stores or product keys when the failing boundary is caller-side API validation. That shortcut can replace or invalidate that evidence before the original decision is understood.
Verification
The incident is resolved only when the minimal valid call succeeds, the negative control still returns a specific error, and all handles are released. Confirm the result by repeating the exact operation that produced this result; maintenance success alone is insufficient.
Technical references
- Microsoft Win32 metadata: winerror.h — status definition reference.
- Microsoft: SoftwareLicensingService WMI class — owning service/API reference.
- Microsoft: SoftwareLicensingService methods — diagnostic/remediation API reference.
- Microsoft: SoftwareLicensingProduct WMI class — lifecycle reference.
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