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SL_E_PRODUCT_SKU_NOT_INSTALLED
Where this result is produced
SL_E_PRODUCT_SKU_NOT_INSTALLED is HRESULT 0xC004F015. It belongs to the local Software Protection Platform. Its narrow boundary is: the product SKU referenced by the operation has no installed license object.
The local Software Protection Platform models applications, products, Activation IDs, license packages, policies and the service state separately. The same computer can contain several product instances, so diagnosis must stay attached to the exact object that returned the HRESULT. The code is not interchangeable with an installed SKU that is unlicensed or not activated.
Windows reports “The Software Licensing Service reported that the license is not installed”.
Minimum diagnostic record
| whether a clean reboot reproduces the result without modifying state | Does the evidence support “query Application ID and Activation ID and install the matching product edition/package” rather than an installed SKU that is unlicensed or not activated? |
How to reproduce the same condition
- Record
0xC004F015, UTC time, caller and the first method or server request that returned it. - Capture first API/slmgr method and earliest Security-SPP event.
- Before remediation, confirm that the failure is not instead the neighboring condition: an installed SKU that is unlicensed or not activated.
REM Evidence context: SL_E_PRODUCT_SKU_NOT_INSTALLED
cscript %windir%\system32\slmgr.vbs /dlv
powershell -NoProfile -Command "Get-CimInstance SoftwareLicensingProduct | Where-Object PartialProductKey | Select Name,ApplicationID,ID,LicenseStatus,LicenseStatusReason,PartialProductKey"Do not merge these conditions
| Result | Different condition |
|---|---|
SL_E_NOT_SUPPORTED | the requested licensing method or operation is not implemented for this product, edition or service version |
SL_E_RIGHT_NOT_GRANTED | the evaluated licenses do not grant the requested right to run or use the feature |
SL_E_PUBLISHING_LICENSE_NOT_INSTALLED | a required publishing/issuance license dependency is absent |
A focused reproduction for this exact result
| Control | Design |
|---|---|
| Failing fixture | A key is applied before the corresponding edition package exists. |
| Single variable | Change only presence of the exact required object in the correct product and storage scope. |
| Positive control | Restoring only that official dependency removes the code without a broad store reset. |
| Different result | If the experiment instead proves “the requested licensing method or operation is not implemented for this product, edition or service version”, diagnose that condition separately rather than treating it as this HRESULT. |
Recovery without broad resets
To correct this using supported mechanisms, query Application ID and Activation ID and install the matching product edition/package.
Verification must repeat the original operation for the same product or request scope. Confirm the intended license status, binding, policy, record or server response persists after any required restart.
Technical references
- SoftwareLicensingProduct WMI class.
- SoftwareLicensingService WMI class
- WMI properties and methods for volume activation
- Slmgr.vbs options
Looking for a different code? Search another status or error code.