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NS_E_DRM_SECURE_STORE_ERROR
How to classify this result
The symbolic result NS_E_DRM_SECURE_STORE_ERROR narrows 0xC00D2713 to local license store, secure store and machine binding. In practical terms, the protected secure-state repository cannot complete the requested operation; the producing layer is the protected repositories that hold licenses and DRM state, together with the hardware and checkpoint data used to bind that state to one installation.
Correlate secure-store events with hardware identity, checkpoint and persistence errors.
How to prove the condition
- Locate the earliest API return, callback or event containing this result and
0xC00D2713. - Identify the exact content, license, store, device or migration object instance involved in “secure store error”.
- Determine whether “secure store error” occurred before network exchange, during response validation, while enforcing policy, or while committing protected state.
- Perform the code-specific check: correlate secure-store events with hardware identity, checkpoint and persistence errors.
- Make one targeted change — correct the protected-state failure rather than reacquiring content blindly — and repeat the same producing operation.
Which component owns the failure
Do not flatten this result into a generic DRM error. A license is stored in the protected local license store after acquisition; a store failure is therefore distinct from a server refusing to issue a license. The second relevant rule is that machine-bound state cannot be diagnosed safely by copying store files between computers or by deleting the original before evidence is preserved.
Diagnostic inputs that separate the causes
- Code-specific proof: correlate secure-store events with hardware identity, checkpoint and persistence errors.
- Protected identity: first store API call that failed: open, enumerate, save, close or query.
- Operation state: license identifier and content key identifier (KID).
- Persistence or transport: store path, file generation, access result and underlying system error.
- Security context: hardware identity and the last hardware or operating-system change.
- Correlation point: checkpoint, secure-store and registry persistence sequence.
Common but unsafe responses
- Avoid copying a protected license store from another computer as a repair.
- Avoid deleting or resetting DRM state before recording hashes, timestamps and the first store error.
- Do not reduce this result to “DRM failed” in telemetry; retain the HRESULT, symbolic name, operation and object identity.
What a supported fix should change
To correct this, correct the protected-state failure rather than reacquiring content blindly.
Representative case: The DRM client can read content metadata but cannot unlock protected machine state.
Do not merge these HRESULTs
| Result | Different condition |
|---|---|
NS_E_DRM_LICENSE_STORE_ERROR | The local license repository failed before a particular license operation could complete. |
NS_E_DRM_LICENSE_STORE_SAVE_ERROR | An acquired or updated license could not be committed to the local license store. |
NS_E_DRM_SECURE_STORE_UNLOCK_ERROR | The client cannot unlock secure-store state required for DRM processing. |
How to know the fix is real
After the repair, recreate the WMDRM object and run the smallest reproducer. Confirm that 0xC00D2713 no longer occurs, that the intended license action completes, and that no store, certificate, clock or migration warning replaces it.
Code-specific operational note
The user-facing message “Secure storage is not working. Contact Microsoft product support.” describes the visible condition but does not identify the producing API, object instance, or protected identity by itself.
Technical references
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