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NS_E_DRM_INDIVIDUALIZATION_INCOMPLETE
What failed in WMDRM
0xC00D274C maps to NS_E_DRM_INDIVIDUALIZATION_INCOMPLETE. Read it as a result from DRM individualization and security-component upgrade: a problem occurred during the security upgrade. Try again later. Keeping the “individualization incomplete” boundary intact prevents a later playback message from hiding the original DRM failure.
State to capture before retry
- Protected identity: whether the application is already individualized for the required level.
- Operation state: individualization state and completion callback.
- Persistence or transport: security-component version before and after the attempt.
- Security context: download/service response and signature validation result.
- Correlation point: user consent and cancellation point.
A useful investigation order
- Locate the earliest API return, callback or event containing this result and
0xC00D274C. - Identify the exact content, license, store, device or migration object instance involved in “individualization incomplete”.
- Determine whether “individualization incomplete” occurred before network exchange, during response validation, while enforcing policy, or while committing protected state.
- Perform the code-specific check: record the exact API, object state, input identity and first lower-level result associated with this failure.
- Make one targeted change — correct the producing DRM state or input and retry with a fresh operation object — and repeat the same producing operation.
Targeted fix
Representative case: The application reaches the individualization incomplete path and receives this exact HRESULT before the higher-level media action can complete.
What not to do first
- Avoid replacing individualized binaries manually or suppressing signature validation.
Nearby results with different meanings
| Result | Different condition |
|---|---|
NS_E_DRM_SECURITY_COMPONENT_SIGNATURE_INVALID | The digital rights management security upgrade component could not be validated. Contact microsoft product support. |
NS_E_DRM_INDIVIDUALIZE_ERROR | The security upgrade failed. Try again later. |
NS_E_DRM_INDIVIDUALIZING | A security-component individualization operation is already in progress. |
Several values can accompany the “individualization incomplete” condition in one incident. Order the event chain by timestamp and prefer the first code produced at the lowest specific boundary over a later player-level summary.
Verification after correction
After the repair, recreate the WMDRM object and run the smallest reproducer. Confirm that 0xC00D274C no longer occurs, that the intended license action completes, and that no store, certificate, clock or migration warning replaces it.
Technical references
- DRM individualization — API and state rules for the DRM operation described here.
- Performing DRM individualization.
- Enabling DRM support.
- DRM client structures — API and state rules for the DRM operation described here.
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