What does HRESULT 0xC00D2844 (NS_E_DRM_INDIV_NO_CABS) mean?

Status / error code:

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Constant name:

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Operating System:

Description:

The security upgrade cannot be completed because the server is unable to perform the operation. Try again later.%0

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NS_E_DRM_INDIV_FRAUD	NS_E_DRM_INDIV_SERVICE_UNAVAILABLE

NS_E_DRM_INDIV_NO_CABS

The exact DRM condition

This HRESULT is specific: NS_E_DRM_INDIV_NO_CABS appears because the individualization service cannot supply the required component packages. The owner is Windows Media DRM client internals; its working contract covers the client DRM engine that initializes security components, validates content and license identifiers, performs individualization, manages license chains and coordinates protected playback capabilities.

A useful test is to capture service response and requested component generation.

What to log

This result is meaningful only while the following state remains associated with one operation: DRM component version, KID, content header signature, license chain, uplink license, individualization state, portable-device registrations and local configuration. Preserve the KID and header hash, DRM component version, individualization status, license-chain identifiers, registry/configuration lookup and the first client callback reporting the failure.

The scope stays narrow: the individualization service cannot supply the required component packages. Other content or actions may still be valid.

Expected state change

The before/after comparison has one controlled variable. Before correction, the individualization service cannot supply the required component packages; after correction, the same workflow can retry when the service has the required package or use the supported update channel. The result comparison should preserve content and device identity so success cannot be attributed to testing a different asset.

Fields for a reproducible report

Field	Value
Direct check	capture service response and requested component generation
Policy input	requested action plus the exact license, certificate, profile, output or registration property evaluated by this result
Temporal state	trusted/system time, validity interval, request sequence and retry number when they influence this result

Troubleshooting order

Preserve it and 0xC00D2844 before cleanup, fallback or another media item changes the context.
Associate it with its current Windows Media DRM client internals object and the requested action.
Run the direct check: capture service response and requested component generation.
Compare the failure with a known-good case that changes only the property named by this condition: the individualization service cannot supply the required component packages.
Apply the targeted fix: retry when the service has the required package or use the supported update channel.

Scope and consequences

The individualization service cannot supply the required component packages.

Related codes, different contracts

Result	Why it points elsewhere
`NS_E_DRM_PD_TOO_MANY_DEVICES`	portable-media registration data already contains the maximum supported target-device set
`NS_E_DRM_INDIV_FRAUD`	the individualization service rate-limited further security upgrades for this client/day
`NS_E_DRM_INDIV_SERVICE_UNAVAILABLE`	the client cannot reach a functioning individualization service

Change the rejected precondition

Recovery should change the failed precondition by choosing to retry when the service has the required package or use the supported update channel.

Preserve the evidence before making changes.

Technical references

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