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STATUS_DEVICE_PAPER_EMPTY
The printer has stopped because its selected paper source is empty
The print path received an out-of-paper condition from the printer, port monitor, or driver. It can refer to the tray selected by the job rather than every tray in the device. The queued document normally remains available while the spooler waits for operator intervention.
Compare the job DEVMODE with the physical tray configuration, media size, and printer status. A device can report paper-out when the requested size is not loaded even though another tray contains paper. Clearing the queue is usually unnecessary unless the job itself requests an unavailable form or the device status remains stale after replenishment.
What to inspect
- Record printer, port, job ID, requested form, tray, and current device status.
- Load the requested media or change the job to an available source.
- Refresh the port status before deleting or resubmitting the document.
References
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