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TAPI_E_CALLCENTER_INVALAGENTSTATE
The requested agent-state transition is not permitted
TAPI_E_CALLCENTER_INVALAGENTSTATE (0x8004004B) means the provider recognizes the agent but rejects the target state or transition from the current state. The credential and identity can both be correct.
Evidence to capture
Record current agent state, requested state, provider/address, preceding agent events, and whether another controller changed the state concurrently.
Focused correction
Choose a transition allowed from the current provider-reported state or wait for the required intermediate state. Do not retry credentials when the provider is explicitly rejecting lifecycle state.
Technical references
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