HRESULT 0xC00D2752 (NS_E_DRM_APPCERT

Status / error code:

Category:

Constant name:

Source:

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Operating System:

Description:

A problem has occurred in the Digital Rights Management component. Contact Microsoft product support.%0.

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NS_E_DRM_INVALID_SECURESTORE_PASSWORD	NS_E_DRM_RESTORE_FRAUD

NS_E_DRM_APPCERT_REVOKED

The exact DRM condition

0xC00D2752 maps to NS_E_DRM_APPCERT_REVOKED. Read it as a result from trusted playback path and output restrictions: the appcert revoked operation failed at its documented DRM boundary. Keeping the “appcert revoked” boundary intact for NS_E_DRM_APPCERT_REVOKED prevents a later playback message from hiding the original DRM failure, during appcert revoked diagnosis.

For NS_E_DRM_APPCERT_REVOKED, the built-in message summarizes the user-visible outcome, while the symbolic phrase “appcert revoked” preserves the exact WMDRM boundary for diagnosis. For this code, the proof step is to record the exact API, object state, input identity and first lower-level result associated with appcert revoked.

Place in the DRM workflow

The workflow around NS_E_DRM_APPCERT_REVOKED matters: output restrictions must be queried and enforced before the operation; a driver can render ordinary media yet fail the protected path, in a appcert revoked incident. In addition, legacy Secure Audio Path and newer protected-media mechanisms use trusted components, so an unvalidated or revoked component is not repaired by changing the content file, for this appcert revoked result.

A useful investigation order

Preserve NS_E_DRM_APPCERT_REVOKED, the calling interface and the first lower-level status before a wrapper replaces it, when reproducing appcert revoked.
Correlate NS_E_DRM_APPCERT_REVOKED with one KID/license ID, content hash, device certificate or migration operation ID for the “appcert revoked” path.
For NS_E_DRM_APPCERT_REVOKED, reconstruct the state transition immediately preceding “appcert revoked” instead of starting from the final player dialog.
Prove the boundary by ensuring you can record the exact API, object state, input identity and first lower-level result associated with appcert revoked.
After you correct the producing DRM state or input and retry with a fresh operation object, verify both the requested right and the final store/device state, within the appcert revoked workflow.

State to capture before retry

Capture the first NS_E_DRM_APPCERT_REVOKED occurrence before automatic retry, player teardown, store repair or license reacquisition changes the state, in the appcert revoked path. The smallest useful record contains:

Code-specific proof: record the exact API, object state, input identity and first lower-level result associated with appcert revoked.
Protected identity: audio/video driver identity, signature and version, while tracing appcert revoked.
Operation state: application certificate and revocation state, for the appcert revoked boundary.
Persistence or transport: restriction-query result before playback or burn begins, during appcert revoked diagnosis.
Security context: protected-path renewal or component-validation event, in a appcert revoked incident.
Correlation point: requested output and protection level, for this appcert revoked result.

For the “appcert revoked” investigation, use KIDs, license IDs, hashes, certificate thumbprints, sizes and timestamps where possible. While diagnosing NS_E_DRM_APPCERT_REVOKED, do not place content keys, complete license blobs, passwords, cookies or decrypted media in ordinary logs, when reproducing appcert revoked.

What not to do first

Avoid interpreting an output-policy failure as proof that the license itself is corrupt, within the appcert revoked workflow. That changes evidence without demonstrating why NS_E_DRM_APPCERT_REVOKED was produced.
Avoid disabling driver or application authentication to force protected playback, in the appcert revoked path. For NS_E_DRM_APPCERT_REVOKED, that shortcut can create a second store, identity or policy problem, while tracing appcert revoked.
Do not reduce NS_E_DRM_APPCERT_REVOKED to “DRM failed” in telemetry; retain the HRESULT, symbolic name, operation and object identity, for the appcert revoked boundary.

Narrow remediation

Resolve NS_E_DRM_APPCERT_REVOKED at its producing boundary: correct the producing DRM state or input and retry with a fresh operation object, during appcert revoked diagnosis. For NS_E_DRM_APPCERT_REVOKED, a player reinstall, reboot or new license request is useful only when it changes the “appcert revoked” boundary and can be verified against the original evidence.

Representative case: The application reaches the appcert revoked path and receives this exact HRESULT before the higher-level media action can complete.

Nearby results with different meanings

Result	Different boundary
`NS_E_DRM_DRIVER_DIGIOUT_FAILURE`	Certain driver functionality is required to play this media file, in a appcert revoked incident. contact windows update to see whether updated drivers are available for your hardware, for this appcert revoked result.
`NS_E_DRM_NEED_UPGRADE_MSSAP`	One or more of the secure audio path components were not found or an entry point in those components was not found, when reproducing appcert revoked.
`NS_E_DRM_DRIVER_AUTH_FAILURE`	Certified driver components are required to play this media file, within the appcert revoked workflow. contact windows update to see whether updated drivers are available for your hardware, in the appcert revoked path.

Several values can accompany the “appcert revoked” condition in one incident. Order the NS_E_DRM_APPCERT_REVOKED event chain by timestamp and prefer the first code produced at the lowest specific boundary over a later player-level summary, while tracing appcert revoked.

Verification after correction

Repeat the operation that originally returned NS_E_DRM_APPCERT_REVOKED. For NS_E_DRM_APPCERT_REVOKED, assert the exact HRESULT at the producing API in the failing “appcert revoked” fixture; then change only the decisive precondition and confirm that the corrected run completes without substituting a neighboring DRM result. After correcting NS_E_DRM_APPCERT_REVOKED, verify the requested action and the final license-store, secure-clock, device or migration state relevant to “appcert revoked”.

Code-specific operational note

The symbolic phrase “appcert revoked” is the important search and telemetry key for NS_E_DRM_APPCERT_REVOKED. Keep it beside the exact value 0xC00D2752; the official message “A problem has occurred in the Digital Rights Management component, for the appcert revoked boundary. Contact Microsoft product support, during appcert revoked diagnosis..” is useful to users, but it does not identify the producing API, object generation or protected identity on its own, in a appcert revoked incident.

Technical references

Output protection levels — platform documentation used to distinguish NS_E_DRM_APPCERT_REVOKED from adjacent results.
Secure Audio Path model — official Windows Media DRM context for NS_E_DRM_APPCERT_REVOKED.
Protected Media Path — API and state rules relevant to this NS_E_DRM_APPCERT_REVOKED boundary.
DRM export and output protection — platform documentation used to distinguish NS_E_DRM_APPCERT_REVOKED from adjacent results.

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