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TAPI_E_CALLCENTER_INVALAGENTGROUP
What TAPI_E_CALLCENTER_INVALAGENTGROUP means
TAPI_E_CALLCENTER_INVALAGENTGROUP The agent-group value supplied to the call-center operation is not valid for the active ACD provider or agent object.
What to check
- Enumerate the groups currently exposed for the agent and compare the rejected identifier with that live set.
- Check whether the group belongs to another address, provider instance, or configuration generation.
- Verify that the group object was not retained across an ACD proxy restart or reconfiguration.
Handling
Use a group returned by the current provider and repeat only the operation that rejected the group. Do not invent or translate group identifiers between providers.
References
- Microsoft: TAPI_E constants — official Microsoft documentation used to interpret the HRESULT.
- Microsoft: TAPI 3.1 Reference
- Microsoft: Telephony API interfaces
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