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ONL_E_ACTION_REQUIRED
Within Windows Online ID and interactive account authentication ONL_E_ACTION_REQUIRED (0x8086000C) reports that authentication requires a visible user action that silent token acquisition cannot complete. Treat it as the Online ID action required condition and start with broker prompt requirement, requested scope and current window context, not with the final dialog text.
Why this HRESULT is specific
The broker can return this HRESULT before a service ticket is issued. Keep the asynchronous operation, requested scopes or tickets, application identity, UI context and account remediation result together; a wrapper message such as “sign-in failed” discards the distinction.
Evidence to preserve
- Primary record: broker prompt requirement, requested scope and current window context.
How to distinguish nearby failures
Nearby condition: Generic action required does not identify a password failure and must be resolved interactively. Hold broker prompt requirement, requested scope and current window context constant while changing only the prerequisite described.
Controlled troubleshooting sequence
- Record the earliest event stating that authentication requires a visible user action that silent token acquisition cannot complete, together with the code, UTC time, and the same identity fields.
- Change one prerequisite: Present broker ui from a valid foreground window and handle cancellation separately; do not combine this with a store reset, key replacement, account removal, package reinstall, or unrelated repair.
- Repeat the user operation: Re-run the original operation and require that the broker returns a fresh result; if another HRESULT appears, diagnose it as a separate result.
Evidence-preserving cautions
While investigating this result, do not collect passwords or tokens in diagnostic logs, and do not bypass broker UI with embedded credential forms.
Technical references
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