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RTC_E_PROFILE_NO_USER
Where the state changes: RTC_E_PROFILE_NO_USER
The useful interpretation of this result is narrower than “SIP error”; within creating or enabling an XML profile that defines user identity, servers, transports, authentication, and supported session types, it means the provisioning profile omits the required user field.
The stored Value is 0x80EE0032 in the RTC interface facility 0xEE; for this HRESULT, keep both forms in telemetry so COM error wrapping does not erase whether RTC produced an interface result, mapped a SIP response, or surfaced a PINT outcome.
Start the result investigation by having the trace parse the profile with schema-aware diagnostics and identify the owning provision, user, server, or session element; for this HRESULT, do not skip the distinction that a missing field differs from a present field whose value or cross-field combination is invalid.
Telemetry and packet evidence
Capture the first result before retry, reconnect, profile re-enable, or teardown changes the evidence; associate this result with one RTC object generation and one transaction or media transition.
- Code-specific proof for this HRESULT: parse the profile with schema-aware diagnostics and identify the owning provision, user, server, or session element.
- Addressing context for this HRESULT: authentication method.
- RTC callback state for this HRESULT: session type and party attributes.
- Transaction boundary for this HRESULT: redacted profile
XMLpath/version. - Media or profile detail for this HRESULT: user URI and profile key hash.
A useful this result trace does not require communication content or secrets; in the result record, keep structural metadata and correlation identifiers while removing passwords, authorization material, complete numbers, and private presence data.
Protocol and object boundary
| RTC area | RTC provisioning profile validation boundary |
|---|---|
| Condition to prove | the provisioning profile omits the required user field |
| Objects to correlate | profile XML, provision/user/server/session elements, registrar and proxy roles, transport and authentication method |
| Safe corrective direction | supply the authoritative user value and regenerate the profile rather than inserting a guessed placeholder |
CreateProfile validates the provisioning schema and cross-field constraints; a field can be present yet still be unusable with the chosen transport or role; the second rule relevant to this result is that The enabled profile selected for a call must support both the destination and the requested session type.
Actions that do not address this condition
- The following shortcut is unsafe for this HRESULT: do not log passwords or provisioning secrets from profile XML.
- also do not insert placeholder values solely to pass schema validation.
- Do not translate it into a broad “connection failed” label before preserving the RTC symbol and producing phase.
Step-by-step isolation
- Start from
0x80EE0032and it, then find the method/event pair that first exposed it. - check whether the failure was local before transmission, produced during RTC state validation, or mapped from a remote response.
- the proof step is to parse the profile with schema-aware diagnostics and identify the owning provision, user, server, or session element.
- keep the analysis at the right boundary: a missing field differs from a present field whose value or cross-field combination is invalid.
- after you supply the authoritative user value and regenerate the profile rather than inserting a guessed placeholder, repeat the smallest reproducer rather than restarting the entire application environment.
Use RTC event state to interpret the protocol trace for this HRESULT, and use the trace to verify what left or reached the host; for this HRESULT, this two-sided correlation identifies the producing layer.
Remediation boundary
Recovery from it should be narrow: supply the authoritative user value and regenerate the profile rather than inserting a guessed placeholder; while handling it, do not let a higher layer simultaneously recreate the same session, registration, listener, or profile.
Do not turn it into an immediate unconditional retry; for this HRESULT, first determine whether the peer could have accepted the prior request and whether RTC still owns a live transaction.
Example for this HRESULT: A provisioning template creates a profile without user and RTC rejects it before the profile can be enabled.
Comparison with adjacent codes
Use the following contrast when classifying it: it is tied to the condition “the provisioning profile omits the required user field”; preserve that producing boundary before choosing recovery; for this HRESULT, similar subsystem names do not imply identical recovery.
RTC_E_NO_PROFILE | RTC cannot select an enabled profile suitable for the requested destination and session type |
|---|---|
RTC_E_PROFILE_INVALID_SESSION_TYPE | the profile contains an invalid session type value or combination |
RTC_E_NO_REALM | the profile or authentication context lacks a realm required to select credentials |
Keeping it separate from these neighbors improves both user messaging and automated retry policy.
Verification after a fix
A regression test for this HRESULT should reproduce “the provisioning profile omits the required user field” with the smallest profile, message, session, presence, media, or PINT fixture; for this HRESULT, assert 0x80EE0032, the responsible method/event, and the object state after the result; then, for this HRESULT, change only the decisive precondition and verify that the corrected run leaves no stale transaction or RTC object.
Technical references
- IRTCClientProvisioning::CreateProfile — definitions relevant when reproducing it.
- IRTCProfile server fields — API or protocol rules used to interpret it.
- Microsoft RTC return constants — authoritative context for the boundary.
- SIP and TEL URLs — definitions relevant when reproducing it.
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