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ONL_E_ACCOUNT_SUSPENDED_COMPROIMISE
Within Windows Online ID and interactive account authentication ONL_E_ACCOUNT_SUSPENDED_COMPROIMISE (0x8086000A) reports that the account is suspended pending action after suspected compromise. Treat it as the Online ID account suspended compromise condition and start with security remediation status, recent sign-in evidence and recovery outcome, not with the final dialog text.
Why this HRESULT is specific
The broker can return this HRESULT before a service ticket is issued. Keep the asynchronous operation, requested scopes or tickets, application identity, UI context and account remediation result together; a wrapper message such as “sign-in failed” discards the distinction.
The decisive question is whether the recorded evidence supports the reported condition that the account is suspended pending action after suspected compromise. Keep evidence tied to the failing operation.
Evidence that can change the diagnosis
- Primary record: security remediation status, recent sign-in evidence and recovery outcome.
- Object correlation: keep the product, account, package, device, key, or API identity associated with security remediation status, recent sign-in evidence and recovery outcome beside the first timestamped result.
- Neighboring-state control: use a controlled comparison that tests whether compromise suspension is a security control, not a local windows account lockout; this separates the named condition from a nearby status.
- Before/after result: retain the outcome before and after the corrective action “use official account-security verification and credential recovery”; keep the same identifiers until the broker returns a fresh result.
How to distinguish nearby failures
Nearby condition: Compromise suspension is a security control, not a local windows account lockout. Hold security remediation status, recent sign-in evidence and recovery outcome constant while changing only the prerequisite described.
Controlled troubleshooting sequence
- Locate the exact object: Use the primary record to identify the transaction or licensed object that actually returned this result.
- Preserve the first decision: Record the earliest event stating that the account is suspended pending action after suspected compromise, together with the code, UTC time, and the same identity fields.
- Change one prerequisite: Use official account-security verification and credential recovery; do not combine this with a store reset, key replacement, account removal, package reinstall, or unrelated repair.
- Repeat the user operation: Re-run the original operation and require that the broker returns a fresh result; if another HRESULT appears, diagnose it as a new boundary.
Evidence-preserving cautions
While investigating this result, do not collect passwords or tokens in diagnostic logs, and do not bypass broker UI with embedded credential forms. That shortcut can replace or invalidate that evidence before the original decision is understood.
Verification
The incident is resolved only when the broker returns a fresh result. Confirm the result by repeating the exact operation that produced this result; maintenance success alone is insufficient.
Technical references
- Microsoft Win32 metadata: winerror.h — status definition reference.
- Microsoft: Errors associated with Web Account Manager — owning service/API reference.
- Microsoft: OnlineIdAuthenticator class — diagnostic/remediation API reference.
- Microsoft: OnlineIdAuthenticator.AuthenticateUserAsync — lifecycle reference.
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